Shipping & Returns
Lex & Fox Playdough is not eligible for returns due to its perishable nature. However, if you have any issues with your Playdough, please contact us at
For other items, we offer a 7-day return policy starting from the day you receive your item. To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. You must also have the receipt or proof of purchase.
To initiate a return, please contact us at
Once your return is accepted, we will provide you with instructions on how and where to send the package. Please note that items returned without prior authorization will not be accepted, and you are responsible for shipping the item back to us.
If you have any questions regarding returns, please don't hesitate to contact us at email@example.com
Damages and issues
Please inspect your order upon delivery and contact us immediately at if you receive a defective or damaged item or if you receive the wrong item. We will evaluate the issue and take the necessary steps to make it right.
Exceptions / non-returnable items
Certain items such as perishable goods (like Playdough) and custom products (such as special orders or personalized items) cannot be returned. If you have any questions or concerns about your item, please contact us for assistance. Please note that we do not accept returns on sale items or gift cards.